1. Who We Are

This Privacy Policy applies to Bin Naeem, an online store operating at www.binnaeem.store. We are a Pakistani women's unstitched clothing brand committed to delivering premium quality fabric with complete trust and transparency.

For any privacy-related concerns, you can contact us directly at binnaeem33@gmail.com

2. What Information We Collect

We only collect the information that is genuinely necessary to serve you better. Here is a clear breakdown:

3. How We Use Your Information

Your information is used only for legitimate purposes directly related to your shopping experience:

• Order Processing: To confirm, prepare, pack, and dispatch your order to the correct address.
• Customer Support: To respond to your queries, complaints, and return or refund requests.
• Delivery Updates: To share your tracking number and delivery notifications via WhatsApp or email.
• Account Management: To maintain your order history if you have created an account on our store.
• Service Improvement: To understand how customers use our website so we can improve the shopping experience.
• Promotional Communications: To send you updates about new collections, sales, or offers — only if you have opted in. You can unsubscribe at any time.
• Legal Compliance: To comply with Pakistani laws and regulations where applicable.

4. How We Protect Your Information

The security of your personal data is extremely important to us. We use multiple layers of protection:

• SSL Encryption: Our entire website runs on HTTPS with 256-bit SSL encryption, ensuring all data transmitted between your browser and our server is fully protected.
• Shopify Security: Our store is built on Shopify, which is PCI DSS Level 1 Certified — the highest payment security standard globally. Your card data is handled entirely within Shopify's secure environment.
• Access Control: Only authorized team members have access to customer data, and only for the purpose of fulfilling your order or providing support.
• No Third-Party Marketing: We do not share, sell, or rent your personal data to any advertising agency, data broker, or third-party marketing company.
• Regular Reviews: We periodically review our data handling practices to ensure ongoing compliance with best security standards.

5. Sharing of Your Information

We do not sell or trade your personal information. However, to fulfill your order, we may share limited and necessary data with the following trusted parties:

• Courier Companies: Your name, phone number, and delivery address are shared with our courier partners (Leopard Courier, TCS, M&P, Trax) solely for the purpose of delivering your order.
• Shopify Platform: As our e-commerce provider, Shopify processes your order and payment data in accordance with their own privacy policy and PCI DSS standards.
• Payment Gateways: Your payment is processed through secure, encrypted gateways. These providers operate under strict data protection regulations.
• Legal Authorities: We may disclose your information if required to do so by Pakistani law, court order, or government authority.

We ensure that all third parties we work with handle your data responsibly and only use it for the stated purpose.

6. Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our store.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve functionality.

How We Use Cookies

• Essential Cookies: Required for the website to function correctly — such as keeping items in your cart and maintaining your session during checkout.
• Analytics Cookies: Help us understand how visitors navigate our website so we can improve it (e.g., Google Analytics).
• Marketing Cookies: Used to show you relevant ads on social media platforms like Facebook and Instagram based on your browsing behaviour (e.g., Meta Pixel).

You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to place orders on our website.

7. Your Privacy Rights

As a customer of Bin Naeem, you have the following rights over your personal data:

To exercise any of these rights, please contact us at binnaeem33@gmail.com We will respond to your request within 7 business days.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purpose it was collected for:

• Order Information: Retained for up to 3 years for accounting, legal, and customer service purposes.
• Account Data: Kept for as long as your account is active. You may request deletion at any time.
• Marketing Data: Removed immediately upon unsubscription or deletion request.
• Browsing Data (cookies): Typically expires within 30 to 90 days depending on the cookie type.

9. Children's Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately at info@binnaeem.store and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms such as Facebook, Instagram, TikTok, and YouTube. Please note that once you leave binnaeem.store and visit a third-party website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any external website you visit.

We are not responsible for the content or privacy practices of any linked third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Whenever we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of binnaeem.store after any changes are posted means you accept the updated Privacy Policy.