1. Acceptance of Terms

By visiting, browsing, or placing an order on binnaeem.store, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms apply to all users of the website, including customers, browsers, and vendors.

We reserve the right to update or modify these terms at any time. The most current version will always be published on this page with the updated date clearly mentioned. Continued use of our website after any changes constitutes your acceptance of the revised terms.

2. Your Rights as a Customer

As a valued customer of Bin Naeem, you have the following rights:

• Right to Accurate Information: You have the right to receive honest and complete information about every product listed on our website, including fabric type, design, colour, and price.
• Right to Safe & Secure Transactions: Every payment you make on our store is protected by SSL encryption and Shopify's PCI DSS-compliant payment system.
• Right to Privacy: Your personal information will never be sold, rented, or shared with third parties for marketing purposes without your consent.
• Right to Return & Refund: You have the right to request a return or refund within the terms outlined in our Refund & Return Policy.
• Right to Customer Support: You have the right to reach our support team for any query, complaint, or concern related to your order.
• Right to Honest Marketing: All promotional content, discount claims, and product descriptions on our website are truthful and accurate to the best of our ability.
• Right to Cancel: You may cancel your order within 24 hours of placement, provided it has not yet been dispatched.

3. Product Information & Accuracy

We take great care in presenting our products accurately on binnaeem.store. However, please be aware of the following:

• Product images are for illustration purposes only. Actual colours may vary slightly due to screen display settings, lighting in photography, and monitor calibration.
• Fabric weight, texture, and print placement may vary slightly between lots — this is a natural characteristic of hand-crafted and printed textiles and does not constitute a defect.
• We reserve the right to correct errors in product listings, pricing, or descriptions at any time without prior notice.
• All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.

4. Ordering & Contract of Sale

When you place an order on binnaeem.store:

• You are making a legally binding offer to purchase the product at the listed price.
• A contract of sale is formed when you receive an Order Confirmation email from us.
• We reserve the right to refuse or cancel any order at our discretion — for example, due to stock unavailability, pricing errors, or suspected fraudulent activity.
• If your order is cancelled by us after payment, a full refund will be issued within 3–5 business days.

5. Pricing & Payment

• All prices shown on our website are in Pakistani Rupees (PKR) and are subject to change without prior notice.
• We accept payments via Credit/Debit Card, EasyPaisa, JazzCash, Bank Transfer, and Cash on Delivery (COD).
• In the event of a pricing error, we will notify you before processing your order and give you the option to confirm at the correct price or cancel for a full refund.
• Promotional prices and discount codes are valid only for the stated period and cannot be applied retroactively.

6. Intellectual Property Rights

All content published on binnaeem.store — including but not limited to product photographs, brand logo, design names, collection names, written descriptions, and website design — is the exclusive intellectual property of Bin Naeem.

• You may not reproduce, copy, redistribute, or use any content from our website for commercial purposes without our written permission.
• Our brand name "Bin Naeem by Lamisah", logo, and collection names are registered trademarks and may not be used without authorization.
• Unauthorized use of our intellectual property may result in legal action.

7. Your Responsibilities as a Customer

To ensure a smooth shopping experience for everyone, we ask that customers:

• Provide accurate and complete delivery information when placing an order.
• Be available to receive your order at the provided address to avoid failed delivery attempts.
• Review your order details carefully before confirming the purchase.
• Contact us promptly if you notice any issue with your order — delays in reporting may affect your eligibility for a return or refund.
• Refrain from placing fraudulent orders, initiating unjustified chargebacks, or misusing our return policy.

8. Limitation of Liability

Bin Naeem shall not be held liable for:

• Delays caused by courier partners, natural disasters, public holidays, or other circumstances beyond our control.
• Any indirect or consequential losses arising from the use of products purchased from our store.
• Loss or damage caused by courier mishandling after dispatch — such cases must be raised directly with the courier company, and we will assist where possible.
• Technical errors, website downtime, or temporary unavailability of our online store.

9. Privacy & Data Protection

We are committed to protecting your personal information. The data we collect is used solely for the purpose of processing your order and providing customer support. Specifically:

• We collect your name, contact number, delivery address, and email address for order fulfillment.
• Payment data is processed securely through Shopify — we never store your full card details.
• We do not sell, trade, or rent your personal information to any third party.
• You may request deletion of your data at any time by contacting us at info@binnaeem.store.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from transactions on binnaeem.store shall be subject to the jurisdiction of the courts of Pakistan.

We encourage all customers to reach out to us directly before pursuing any legal action. The majority of issues can be resolved amicably through open communication.

11. Changes to These Terms

Bin Naeem reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. We will always post the most current version on this page with the updated date. We encourage you to review this page periodically to stay informed of any changes.

Your continued use of binnaeem.store after any changes are posted constitutes your agreement to the revised terms.