Contact Us
Bin Naeem
Premium Unstitched Clothing â binnaeem.store
đŠ Contact Us
We typically respond within 2â4 hours during business hours
We love hearing from our customers! Whether you have a question about an order, need help choosing a fabric, want to know more about our collections, or simply want to share your feedback â our team is always happy to assist. Reach out to us through any of the channels below and we will get back to you as quickly as possible.
Location
Pakistan
Delivering nationwide
across all cities
across all cities
đ Support Hours
đ Â Monday â Saturday
â°Â 10:00 AM â 7:00 PMÂ (Pakistan Standard Time)
đĢ Closed on Sundays & public holidays
⥠WhatsApp replies
within 2â4 hours
within 2â4 hours
How Can We Help You?
Our customer support team is trained to assist you with a wide range of queries. Here are some of the most common reasons our customers reach out:
Order Queries
Order status, tracking updates, delivery timelines.
Returns & Refunds
Initiate a return, exchange, or refund request.
Product Help
Fabric details, size guidance, fabric care advice.
Payment Issues
Payment failures, wrong amount charged, COD queries.
Bulk & Gift Orders
Special pricing for bulk purchases or gift packaging.
General Feedback
Share your experience, suggestions, or compliments.
Tips for a Faster Response
To help us resolve your query as quickly as possible, please include the following information when you contact us:
- Your full name as registered on the order.
- Order IDÂ â found in your order confirmation email or WhatsApp message.
- Contact number used when placing the order.
- Clear description of your issue or question.
- Photographs or videos if your query is about a defective, damaged, or incorrect item.
đ The more detail you provide, the faster we can help! Queries with Order ID and photos are typically resolved within the same business day.
Our Response Commitment
We take every customer message seriously and are committed to responding promptly:
- WhatsApp: We aim to respond within 2â4 hours during business hours. This is our fastest support channel.
- Email: Responses sent within 24 hours on business days. Please check your spam folder if you do not receive a reply.
- After Hours:Â Messages received outside support hours (after 7:00 PM or on Sundays/holidays) will be answered on the next business day.
- Urgent Issues:Â For urgent matters such as a damaged parcel or incorrect delivery, WhatsApp is recommended for the quickest response.
đ Please note that our support team operates from Monday to Saturday, 10:00 AM â 7:00 PM (PKT). We appreciate your patience and will always do our best to resolve your concern promptly.